Air Canada sits below 28 other airlines on Skytrax’s annual world’s 100 best airlines‘ ranking — but the same survey also names it as North America’s best carrier.
The ranking, which bills itself as “the Oscars of the aviation industry,” was created using data from an online survey taken by 19.9-million people. It asked consumers to rank airlines on a variety of topics.
The first topic, “ground/airport,” asked about services such as websites, check-in times and airport staff. The second, “onboard product,” inquired about aspects such as seat comfort, food quality, cabin amenities. The final topic of “cabin service” asked about staff attitudes, family assistance, and problem-solving skills.
Read full story here: Canada’s Airline Rankings Pale In Comparison To Global Competitors – National | Globalnews.ca
