Category: Nova Scotia

What’s going on with Nova Scotia Power’s billing in wake of ransomware attack | CBC News

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Nova Scotia Power is sending workers out to manually check power meters at homes to ensure accurate billing, as some customers complain of receiving higher than expected bills. It’s the latest development since a ransomware attack breached the company’s computer systems on March 19 and brought some of its systems to a halt. More than half of the utility’s customers in Nova Scotia — about 280,000 — were informed by letter that their personal information may have been compromised. Read full story here: What’s going on with Nova Scotia Power’s…

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Nova Scotia Power says former customers also impacted by breach, extends credit monitoring | CTV News

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Nova Scotia Power says it appears the hackers behind a recent cybersecurity breach also accessed the personal information of former customers. As a result, the utility is now offering five years of free credit monitoring to all customers – both past and present – whether or not they received a letter about the cybersecurity breach. “We have determined through our investigation that the personal information of former customers was also accessed on or around March 19, 2025, and later taken by an unauthorized third party, in addition to the personal…

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‘It’s not justified’: More complaints from Nova Scotia Power customers on bill spikes | Global News

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A growing number of Nova Scotians are experiencing power bills that they say have suddenly doubled or tripled, raising calls for Nova Scotia Power to be investigated. The Nova Scotia Utility and Review Board said they’re looking into some complaints but that investigation is on hold as New Brunswick Power is being audited for similar concerns. After a Global News story last week on the issue, dozens of Nova Scotia Power customers have reached out to share their complaints. Read full story here: ‘It’s not justified’: More complaints from Nova…

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Nova Scotia Power gets green light to raise power rates 2.4% | CBC News

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The Nova Scotia Utility and Review Board has given Nova Scotia Power the go-ahead to raise power rates an average of 2.4 per cent. The money collected through higher rates will cover the first instalment of paying down a $500-million federally backed loan. The electric utility applied for the rate increase last fall after securing a long-sought federal bailout. Nova Scotia Power has said it needed the money to balance unrecovered fuel costs that it had been shouldering as part of the fallout from delays to the Muskrat Falls hydroelectric…

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We tracked N.S. power outages in 2024. There were unplanned outages nearly every day | CBC News

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An analysis of power outage data shows that there was at least one unplanned outage in Nova Scotia nearly every day in 2024. Over the year, there were more than 4,700 outages, recording just a single day without an unplanned outage. CBC News reviewed Nova Scotia Power’s online power outage map each day throughout 2024 to track reported outages. Parts of urban centres like Halifax and Sydney experienced dozens of outages over the year, though rural and remote parts of the province also dealt with inconsistent power. Read full story…

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Group files court challenge to Nova Scotia’s personal health information law | CBC News

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A group of individuals and the non-profit Nova Scotia Civil Liberties Association are asking the Nova Scotia Supreme Court to quash recent changes to a law that give the province greater access to personal health records. “We have serious concerns about the constitutionality of what’s happened,” said James Manson, a lawyer representing the groups, in an interview on CBC Radio’s Information Morning. The application to the court argues that parts of Nova Scotia’s Personal Health Information Act and corresponding regulations infringe on the Canadian Charter of Rights and Freedoms. Read full…

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Nova Scotia Power customers to foot $24M in storm recovery costs | CBC News

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Nova Scotia Power customers will see rates go up next year to pay for the utility’s cost of dealing with storms in 2023. In a newly released decision from the Nova Scotia Utility and Review Board, Nova Scotia Power got the green light to charge ratepayers $24 million starting in January 2025 through a mechanism called the storm cost-recovery rider. According to the board, the impact on rates will vary depending on the customer, but on average, rates will rise about 1.4 per cent. There were six storms in 2023 that…

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Regulator OKs Nova Scotia Power’s $354M battery project | CBC News

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Nova Scotia Power is gearing up to build battery systems at three sites to help bring energy stability to the grid as the province moves to replace fossil fuels with renewable energy sources. The utility expects the project to cost about $354 million, with about $116 million covered by a federal grant and the remaining $237 million footed by ratepayers. NSP has financed some of the cost through the Canada Infrastructure Bank, with investment from the Mi’kmaw-owned Wskijnu’k Mtmo’taqnuow Agency. Read full story here: Regulator OKs Nova Scotia Power’s $354M…

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N.S. Power wants ratepayers to cover $22M bill for last year’s storm damages, repairs | CTV News

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Nova Scotia Power has filed an application with the province’s Utility and Review Board (UARB) to have ratepayers cover the cost of last year’s storm damage to the tune of $22 million. It’s a request that isn’t sitting well with Premier Tim Houston. “I wish Nova Scotia Power would have more empathy towards Nova Scotians,” Houston says. “Folks are already paying a lot in Nova Scotia when it comes to power. If you look at the last couple of years, you’ve seen combined increases near 15 per cent bills and…

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N.S. Power wants $31M from ratepayers for Michelin plant upgrade | CBC News

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Nova Scotia Power applied to regulators Friday for permission to spend $31 million for an electrical upgrade at the Michelin Tire plant at Waterville. If approved, the French tire maker will benefit, but all ratepayers will share the cost because of what Nova Scotia Power says is an unprecedented performance standard imposed by the Houston government in 2022. The province says its standards are designed to help large industrial operations that have complained about brief power interruptions leading to production shutdowns and financial losses. Read full story here: N.S. Power…

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