A consumer group is protesting the CRTC’s refusal to hold a public inquiry into numerous claims of aggressive and misleading sales practices by some of Canada’s major telecoms.
The telecom regulator says there’s no need for an inquiry. But the Public Interest Advocacy Centre (PIAC), a non-profit agency based in Ottawa, says the decision hurts consumers.
“CRTC throws consumers to telco sales dogs,” PIAC’s executive director, John Lawford, said in a statement.
“The CRTC refusal to inquire into the shocking sales practices of Canada’s major telecommunications and broadcasting companies says to consumers, ‘You’re on your own.'”
Last month, PIAC requested that the CRTC launch a public inquiry following multiple reports by CBC News’ Go Public about high-pressure sales tactics by telecom employees when selling TV, internet or wireless services.
Read full story here: CRTC Rejects Call For Public Inquiry Into Aggressive Telecom Sales Practices – Business – CBC News
