It comes as no surprise to some industry experts: Air Canada hiked its first checked-bag fee by $5 for economy-type fares this week, shortly after WestJet made the same move. “It’s a business,” said Karl Moore, an associate professor with McGill University’s faculty of management. “You’re leaving money on the table if you don’t do it. There’s no outrage about it, so you can make some more money.” It remains to be seen, however, if customers do express outrage once they’re hit with the higher bag fee. Even if they…
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‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News
Some WestJet passengers are crying foul after getting hit with a $30 checked bag fee charged in U.S. dollars. “This is a pretty sneaky and dirty way to squeeze extra money out of your customers,” said Taryn Zielke who recently had to pay the fee. On Aug. 28, WestJet began charging baggage fees in U.S. dollars for return flights from the U.S., Latin America and the Caribbean. Read full story here: ‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News
Read MoreAir Canada’s ‘Ancillary’ Fees For Customers Add Up To Big Bucks – Business – CBC News
Global airlines are expected to earn a record $82 billion US this year by charging customers extra for everything from seat assignment to baggage fees to travel commissions. And Air Canada is among the top ten airlines in the world when it comes to earning this so-called ancillary revenue, racking up nearly $1.18 billion US last year, according to reports from IdeaWorksCompany, a U.S. research company that tracks airline revenue. IdeaWorksCompany reviewed 138 airlines and examined in detail 66 airlines that publicly disclose extra revenues in their financial filings, which Air…
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