Tag: Complaint

‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News

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Some WestJet passengers are crying foul after getting hit with a $30 checked bag fee charged in U.S. dollars. “This is a pretty sneaky and dirty way to squeeze extra money out of your customers,” said Taryn Zielke who recently had to pay the fee. On Aug. 28, WestJet began charging baggage fees in U.S. dollars for return flights from the U.S., Latin America and the Caribbean. Read full story here: ‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News

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Telecom Mediator Sees 57% Spike In Complaints In 2017-18, Mainly About Wireless | CBC News

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The federal watchdog that handles customer complaints about telecommunications and television services in Canada saw a 57 per cent spike in complaints in 2017-2018, most of them involving wireless providers. The Commission for Complaints for Telecom-Television Services said Tuesday that it also expects to see complaints rise this year. For the first time, the federal watchdog is also investigating complaints about television. But most of what it heard in the year to September 2018 were the same issues that the CCTS has been dealing with for the past 10 years —…

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Big Telcos Tell CRTC They Put Customers First And Shun Shady Sales Tactics | CBC News

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Canada’s big telecom companies are fighting back against allegations of shady sales practices, defending themselves as ethical corporations relentlessly focused on customer satisfaction. “Our customers are treated in a fair and respectful manner when purchasing the services we offer,” Rogers wrote in a submission to the CRTC. The broadcast regulator requested information from the telcos after launching an inquiry in July into allegations of  misleading and aggressive sales practices. Over the past two months, the CRTC has received more than 1,000 comments from telecom customers, complaining about everything from misleading promotions to being…

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Telecom Mediator Adds Staff To Deal With Soaring Complaints About Bell, Rogers, Telus And Others | CBC News

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So many people filed complaints with the Commission for Complaints for Telecom-television Services in recent months, the telecom mediator had to add staff to deal with the volume. In its mid-year report released today, the CCTS says it accepted 6,849 complaints between August 2017 and January 2018, a 73 per cent increase over the same period the previous year. “It’s disappointing,” says CCTS commissioner Howard Maker. “Obviously there are challenges — miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.” He attributed part of the increase in complaints to recent telecom coverage in the…

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Consumer Complaints About Telecoms On The Rise — Wireless Issues Most Common Beef – Business – CBC News

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Canadians are becoming more vocal about poor service by their telecom providers, according to a report released on Tuesday by Canada’s telecom watchdog, the Commission for Complaints for Telecom Services (CCTS). The report shows in 2016-17, consumers filed more than 9,000 complaints with the CCTS. That’s up 11 per cent over the previous year, when 8,197 complaints were accepted, and reverses a three-year trend that saw complaints decline. Most people who filed a formal complaint were ticked off about their wireless accounts, accounting for 46 per cent of all complaints. Linda…

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