Tag: Gouging

Verizon Demands $880 From Rural Library For Just 0.44GB Of Roaming Data | Ars Technica

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A small library that lends out mobile hotspots is facing a tough budget decision because one of its borrowers accidentally ran up $880 in roaming fees, and Verizon refuses to waive or reduce the charges. The library has an “unlimited” data plan for the hotspots, but Verizon says it has to pay the $880 to cover less than half a gigabyte of data usage that happened across the border with Canada. Read full story here: Verizon Demands $880 From Rural Library For Just 0.44GB Of Roaming Data | Ars Technica

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‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News

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Some WestJet passengers are crying foul after getting hit with a $30 checked bag fee charged in U.S. dollars. “This is a pretty sneaky and dirty way to squeeze extra money out of your customers,” said Taryn Zielke who recently had to pay the fee. On Aug. 28, WestJet began charging baggage fees in U.S. dollars for return flights from the U.S., Latin America and the Caribbean. Read full story here: ‘It’s Just Gouging’: WestJet Charges $30 Checked Bag Fee In US Dollars, Sparking Complaints | CBC News

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Bell And Rogers Defend Sales Practices At CRTC Hearing | CBC News

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Canada’s two biggest telecommunications companies got their turn to speak on Friday in a five-day probe by Canada’s telecom regulator into sales practices in the industry. Officials from BCE Inc. and Rogers Communications Inc. addressed a panel at the Canadian Radio-television and Telecommunications Commission on Friday, their first chance to participate in the five-day public probe by the regulator. The probe was prompted by CBC reporting that uncovered evidence of misleading and aggressive tactics being employed at those companies and others, in an attempt to get customers to sign up for new services, or more services…

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Bell Customers Say Sales Reps Misled At The Door: ‘Guaranteed’ Price For Services Keeps Going Up – Business – CBC News

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A Toronto man feels misled by telecom giant Bell Canada, after signing up at the door for services he says he was guaranteed would remain the same price for two years, but increased after just six months. Gianmarco Minichillo was eating dinner with his family last May when a sales agent for Bell Canada knocked on his door, touting the fact that Bell had just installed fibre-optic cable in his neighbourhood, and offering a promotional package for TV, internet and home phone services. “He told me it was a guaranteed…

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