Tag: Nova Scotia Power

Nova Scotia Power customers to get refund, but likely only a couple bucks apiece | CBC News

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The Nova Scotia Energy Board has ordered Nova Scotia Power to refund more than a million dollars because of a costly shutdown at a coal-powered plant that critics say was avoidable. But before anyone gets dollar signs in their eyes, know that the refund will likely amount to just two or three dollars per customer. The board ordered the refund following an audit of energy costs Nova Scotia Power downloaded to customers in parts of 2022 and 2023. It acted on the recommendation of the consumer advocate, who reviewed the…

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Nova Scotia Power proposes single-digit rate hikes for next 2 years | CBC News

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Nova Scotia Power says it will apply later this month to raise rates in 2026 and 2027 to help pay for $1.3 billion in maintenance and improvements to the electricity grid, while continuing to hit the publicly traded company’s target profit margin. The average rate increase for all customers would be 2.1 per cent for each of the next two years, with the residential rate going up about 4.1 per cent each year. The rate hikes would take effect on Jan. 1 of each year. Read full story here: Nova…

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What’s going on with Nova Scotia Power’s billing in wake of ransomware attack | CBC News

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Nova Scotia Power is sending workers out to manually check power meters at homes to ensure accurate billing, as some customers complain of receiving higher than expected bills. It’s the latest development since a ransomware attack breached the company’s computer systems on March 19 and brought some of its systems to a halt. More than half of the utility’s customers in Nova Scotia — about 280,000 — were informed by letter that their personal information may have been compromised. Read full story here: What’s going on with Nova Scotia Power’s…

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Nova Scotia Power says former customers also impacted by breach, extends credit monitoring | CTV News

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Nova Scotia Power says it appears the hackers behind a recent cybersecurity breach also accessed the personal information of former customers. As a result, the utility is now offering five years of free credit monitoring to all customers – both past and present – whether or not they received a letter about the cybersecurity breach. “We have determined through our investigation that the personal information of former customers was also accessed on or around March 19, 2025, and later taken by an unauthorized third party, in addition to the personal…

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Nova Scotia Power to challenge $10M penalty at public hearing | CBC News

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Two years after the Nova Scotia government slapped Nova Scotia Power with a $10-million fine for failing to meet renewable energy targets, the utility is poised to argue in a public hearing that it shouldn’t have to pay. Lawyers for Nova Scotia Power will appear before the Nova Scotia Energy Board this week in a hearing that’s expected to last several days. They’ll try to convince the board that the utility should not be punished for missing the legislated target because it did all it could to meet it. Read…

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Nova Scotia Power resumes billing customers after ransomware attack | CBC News

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Nova Scotia Power has resumed billing customers after a ransomware attack brought some of the utility’s systems to a halt in April. The company has reopened MyAccount, the online system customers use to view and pay their bills. However, the power usage noted on the bills will be estimated until Nova Scotia Power is fully able to restore its systems. The utility says meters are still accurately recording power use, but the company is not able to retrieve the information from meters and apply it to bills. Read full story…

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‘It’s not justified’: More complaints from Nova Scotia Power customers on bill spikes | Global News

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A growing number of Nova Scotians are experiencing power bills that they say have suddenly doubled or tripled, raising calls for Nova Scotia Power to be investigated. The Nova Scotia Utility and Review Board said they’re looking into some complaints but that investigation is on hold as New Brunswick Power is being audited for similar concerns. After a Global News story last week on the issue, dozens of Nova Scotia Power customers have reached out to share their complaints. Read full story here: ‘It’s not justified’: More complaints from Nova…

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Nova Scotia Power gets green light to raise power rates 2.4% | CBC News

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The Nova Scotia Utility and Review Board has given Nova Scotia Power the go-ahead to raise power rates an average of 2.4 per cent. The money collected through higher rates will cover the first instalment of paying down a $500-million federally backed loan. The electric utility applied for the rate increase last fall after securing a long-sought federal bailout. Nova Scotia Power has said it needed the money to balance unrecovered fuel costs that it had been shouldering as part of the fallout from delays to the Muskrat Falls hydroelectric…

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We tracked N.S. power outages in 2024. There were unplanned outages nearly every day | CBC News

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An analysis of power outage data shows that there was at least one unplanned outage in Nova Scotia nearly every day in 2024. Over the year, there were more than 4,700 outages, recording just a single day without an unplanned outage. CBC News reviewed Nova Scotia Power’s online power outage map each day throughout 2024 to track reported outages. Parts of urban centres like Halifax and Sydney experienced dozens of outages over the year, though rural and remote parts of the province also dealt with inconsistent power. Read full story…

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Nova Scotia Power customers to foot $24M in storm recovery costs | CBC News

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Nova Scotia Power customers will see rates go up next year to pay for the utility’s cost of dealing with storms in 2023. In a newly released decision from the Nova Scotia Utility and Review Board, Nova Scotia Power got the green light to charge ratepayers $24 million starting in January 2025 through a mechanism called the storm cost-recovery rider. According to the board, the impact on rates will vary depending on the customer, but on average, rates will rise about 1.4 per cent. There were six storms in 2023 that…

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