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Ottawa Orders CRTC To Investigate Reports Of ‘Aggressive’ Telecom Sales Practices | CBC News

June 16, 2018 mdbincbi

The federal government is ordering an investigation following allegations that Canada’s largest telecommunications companies are using “misleading” and “aggressive” tactics to sell products and services. Innovation, Science and Economic Minister Navdeep Bains has ordered the Canadian Radio-television and Telecommunications Commission (CRTC) to investigate and report on the sales practices used by Canada’s largest telecommunication companies. The minister also called for a public inquiry to allow Canadians to voice their concerns and said the resulting inquiry report will have to propose potential solutions. The call for inquiry follows months of CBC stories on the issue. Read full story here: Ottawa Orders CRTC To Investigate Reports…

Big Telco’s Lower-Cost, Data-Only Plans Are ‘Embarrassing,’ Critics Say | CBC News

May 2, 2018 mdbincbi

Bell, Rogers and Telus’ proposed lower-cost, data-only wireless deals are no deal at all, say critics. The offerings include half a gigabyte (GB) of data for $30 a month. “It’s embarrassing and quite frankly it’s rude to think that these are functional plans,” said Laura Tribe, executive director of Open Media, a consumer watchdog group. In March, the CRTC announced that it would ensure Canadians have access to cheaper, data-only wireless deals. The plans are meant to fill a void while the telecom regulator reviews a recent decision that effectively hinders smaller, WiFi-based, national discount wireless carriers from operating in Canada. The…

Telecom Mediator Adds Staff To Deal With Soaring Complaints About Bell, Rogers, Telus And Others | CBC News

April 10, 2018 mdbincbi

So many people filed complaints with the Commission for Complaints for Telecom-television Services in recent months, the telecom mediator had to add staff to deal with the volume. In its mid-year report released today, the CCTS says it accepted 6,849 complaints between August 2017 and January 2018, a 73 per cent increase over the same period the previous year. “It’s disappointing,” says CCTS commissioner Howard Maker. “Obviously there are challenges — miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.” He attributed part of the increase in complaints to recent telecom coverage in the…

It’s A Canadian Thing: Why Big Phone Companies Still Dominate Internet Services Amid Cheaper Options | CBC News

March 30, 2018 mdbincbi

There are few things that raise the hackles of Canadian consumers more than the cost of telecom services. But when it comes to rising internet costs at least, Canadians may have only themselves to blame. “There isn’t a lot of price elasticity [because] consumers aren’t leaving,” says Prof. Brynn Winegard, who teaches the neuroscience and psychology of consumer behaviour at York University’s Schulich School of Business in Toronto. “They know they can get those prices from those consumers.” says Winegard. Two of the big telecommunication providers — Bell and Rogers…

Big Telcos Not Required To Sell Wholesale Network Access To Tower-less Rivals, CRTC Says – Business – CBC News

March 23, 2018 mdbincbi

The CRTC has once again refused to mandate the big telcos sell wholesale access to their wireless networks to fledgling rivals without towers of their own, a decision critics call a blow for competition and for Canadians fed up with big cellphone bills. At the request of Economic Development Minister Navdeep Bains, the regulator spent months reviewing its ruling from last March that threatened to put Sugar Mobile out of business. On Thursday, the CRTC reaffirmed its decision that the discount Wi-Fi-based provider has no right to resell access to Rogers’s network to keep its…

CRTC Rejects Call For Public Inquiry Into Aggressive Telecom Sales Practices – Business – CBC News

February 21, 2018 mdbincbi

A consumer group is protesting the CRTC’s refusal to hold a public inquiry into numerous claims of aggressive and misleading sales practices by some of Canada’s major telecoms. The telecom regulator says there’s no need for an inquiry. But the Public Interest Advocacy Centre (PIAC), a non-profit agency based in Ottawa, says the decision hurts consumers. “CRTC throws consumers to telco sales dogs,” PIAC’s executive director, John Lawford, said in a statement. “The CRTC refusal to inquire into the shocking sales practices of Canada’s major telecommunications and broadcasting companies says to consumers, ‘You’re…

Telecoms, CBC And Others Urge CRTC To Establish Agency To Help Locate Piracy Websites – Business – CBC News

January 30, 2018January 30, 2018 mdbincbi

Prominent members of Canada’s entertainment industry are calling for a new federal agency to locate and shut down websites that are portals for illegally obtained video and audio content. Bell Canada, Rogers Communications Inc., Quebecor Inc., Cineplex Inc., Canadian Broadcasting Corp. and several other organizations have banded together to create FairPlay Canada. They argue that Canadian jobs are at risk because consumers can get access to TV shows, movies and music from websites that don’t pay for the content that they stream to consumers. They want the Canadian Radio-television and Telecommunications…

Rogers Employees Say Managers Turn A Blind Eye So Call Centre Workers Can Lie And Cheat Customers – Business – CBC News

January 15, 2018 mdbincbi

Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don’t understand or need certain products or services. In emails and interviews with Go Public, dozens of Rogers workers say they’re under “extreme pressure” to hit sales targets or risk termination. Their claims come on the heels of Bell Canada workers revealing similar pressures to upsell customers, often at the expense of ethics. “You’re supposed to look at a customer’s account and…

Consumer Complaints About Telecoms On The Rise — Wireless Issues Most Common Beef – Business – CBC News

November 28, 2017 mdbincbi

Canadians are becoming more vocal about poor service by their telecom providers, according to a report released on Tuesday by Canada’s telecom watchdog, the Commission for Complaints for Telecom Services (CCTS). The report shows in 2016-17, consumers filed more than 9,000 complaints with the CCTS. That’s up 11 per cent over the previous year, when 8,197 complaints were accepted, and reverses a three-year trend that saw complaints decline. Most people who filed a formal complaint were ticked off about their wireless accounts, accounting for 46 per cent of all complaints. Linda…

CRTC Weighs Impact On Revised Wireless Code Following Rogers Request For Delay – Business – CBC News

November 15, 2017 mdbincbi

A revised wireless code, which originally went into effect in 2013, would tie data caps for shared plans to single accounts, no matter how many devices are listed. Rogers is seeking a delay of the implementation of the revised code. (Darryl Dyck/Canadian Press) It’s all but certain that the Canadian telecom industry’s revised wireless code of conduct won’t be fully implemented before Christmas, including a change in the way customers are billed when data usage goes over their contract’s limit. While the CRTC hasn’t ruled yet on a delay requested…