Tag: Shaw

Big Telcos Tell CRTC They Put Customers First And Shun Shady Sales Tactics | CBC News

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Canada’s big telecom companies are fighting back against allegations of shady sales practices, defending themselves as ethical corporations relentlessly focused on customer satisfaction. “Our customers are treated in a fair and respectful manner when purchasing the services we offer,” Rogers wrote in a submission to the CRTC. The broadcast regulator requested information from the telcos after launching an inquiry in July into allegations of  misleading and aggressive sales practices. Over the past two months, the CRTC has received more than 1,000 comments from telecom customers, complaining about everything from misleading promotions to being…

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CRTC Investigating ‘Possible Misleading’ Telco Sales Practices After First Rejecting The Idea | CBC News

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The CRTC has launched a public inquiry into “possible misleading or aggressive” sales practices used by telecom companies, a move the regulator flatly refused to make just six months ago. “It was definitely discouraging when the CRTC rejected it the first time around,” said Laura Tribe, executive director of consumer advocacy group Open Media. “It is also encouraging to see that they’re taking this opportunity to get it right.” Monday’s announcement included an invitation for Canadians to go online to share their personal experiences involving questionable telco sales tactics. The CRTC also plans to conduct…

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Ottawa Orders CRTC To Investigate Reports Of ‘Aggressive’ Telecom Sales Practices | CBC News

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​The federal government is ordering an investigation following allegations that Canada’s largest telecommunications companies are using “misleading” and “aggressive” tactics to sell products and services. Innovation, Science and Economic Minister Navdeep Bains has ordered the Canadian Radio-television and Telecommunications Commission (CRTC) to investigate and report on the sales practices used by Canada’s largest telecommunication companies. The minister also called for a public inquiry to allow Canadians to voice their concerns and said the resulting inquiry report will have to propose potential solutions. The call for inquiry follows months of CBC stories on the issue. Read full story here: Ottawa Orders CRTC To Investigate Reports…

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