Tag: Telecom

Telecom Mediator Sees 57% Spike In Complaints In 2017-18, Mainly About Wireless | CBC News

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The federal watchdog that handles customer complaints about telecommunications and television services in Canada saw a 57 per cent spike in complaints in 2017-2018, most of them involving wireless providers. The Commission for Complaints for Telecom-Television Services said Tuesday that it also expects to see complaints rise this year. For the first time, the federal watchdog is also investigating complaints about television. But most of what it heard in the year to September 2018 were the same issues that the CCTS has been dealing with for the past 10 years —…

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Bell And Rogers Defend Sales Practices At CRTC Hearing | CBC News

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Canada’s two biggest telecommunications companies got their turn to speak on Friday in a five-day probe by Canada’s telecom regulator into sales practices in the industry. Officials from BCE Inc. and Rogers Communications Inc. addressed a panel at the Canadian Radio-television and Telecommunications Commission on Friday, their first chance to participate in the five-day public probe by the regulator. The probe was prompted by CBC reporting that uncovered evidence of misleading and aggressive tactics being employed at those companies and others, in an attempt to get customers to sign up for new services, or more services…

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Telecom Mediator Adds Staff To Deal With Soaring Complaints About Bell, Rogers, Telus And Others | CBC News

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So many people filed complaints with the Commission for Complaints for Telecom-television Services in recent months, the telecom mediator had to add staff to deal with the volume. In its mid-year report released today, the CCTS says it accepted 6,849 complaints between August 2017 and January 2018, a 73 per cent increase over the same period the previous year. “It’s disappointing,” says CCTS commissioner Howard Maker. “Obviously there are challenges — miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.” He attributed part of the increase in complaints to recent telecom coverage in the…

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Big Telcos Not Required To Sell Wholesale Network Access To Tower-less Rivals, CRTC Says – Business – CBC News

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The CRTC has once again refused to mandate the big telcos sell wholesale access to their wireless networks to fledgling rivals without towers of their own, a decision critics call a blow for competition and for Canadians fed up with big cellphone bills. At the request of Economic Development Minister Navdeep Bains, the regulator spent months reviewing its ruling from last March that threatened to put Sugar Mobile out of business. On Thursday, the CRTC reaffirmed its decision that the discount Wi-Fi-based provider has no right to resell access to Rogers’s network to keep its…

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Rogers Employees Say Managers Turn A Blind Eye So Call Centre Workers Can Lie And Cheat Customers – Business – CBC News

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Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don’t understand or need certain products or services. In emails and interviews with Go Public, dozens of Rogers workers say they’re under “extreme pressure” to hit sales targets or risk termination. Their claims come on the heels of Bell Canada workers revealing similar pressures to upsell customers, often at the expense of ethics. “You’re supposed to look at a customer’s account and…

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Consumer Complaints About Telecoms On The Rise — Wireless Issues Most Common Beef – Business – CBC News

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Canadians are becoming more vocal about poor service by their telecom providers, according to a report released on Tuesday by Canada’s telecom watchdog, the Commission for Complaints for Telecom Services (CCTS). The report shows in 2016-17, consumers filed more than 9,000 complaints with the CCTS. That’s up 11 per cent over the previous year, when 8,197 complaints were accepted, and reverses a three-year trend that saw complaints decline. Most people who filed a formal complaint were ticked off about their wireless accounts, accounting for 46 per cent of all complaints. Linda…

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