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Consumer Complaints About Telecoms On The Rise — Wireless Issues Most Common Beef – Business – CBC News

November 28, 2017 mdbincbi

Canadians are becoming more vocal about poor service by their telecom providers, according to a report released on Tuesday by Canada’s telecom watchdog, the Commission for Complaints for Telecom Services (CCTS). The report shows in 2016-17, consumers filed more than 9,000 complaints with the CCTS. That’s up 11 per cent over the previous year, when 8,197 complaints were accepted, and reverses a three-year trend that saw complaints decline. Most people who filed a formal complaint were ticked off about their wireless accounts, accounting for 46 per cent of all complaints. Linda…

Bell, Rogers, Telus Raise Some Internet Prices — While Small Providers Drop Theirs – Business – CBC News

June 6, 2017 mdbincbi

Getting connected online is becoming more costly for some Canadians. Bell, Rogers and Telus are all hiking rates for select home internet plans this year. “Here we go again — they’ve got their hand in my pocket,” says Toronto Bell customer Larry McLean about his latest price increase. “We’re paying too much.” The hikes come on the heels of a CRTC ruling declaring broadband internet a basic and vital service that all Canadians should be able to access. Still, it’s not all doom and gloom for price-sensitive cyber surfers. In a…