A consumer group is protesting the CRTC’s refusal to hold a public inquiry into numerous claims of aggressive and misleading sales practices by some of Canada’s major telecoms. The telecom regulator says there’s no need for an inquiry. But the Public Interest Advocacy Centre (PIAC), a non-profit agency based in Ottawa, says the decision hurts consumers. “CRTC throws consumers to telco sales dogs,” PIAC’s executive director, John Lawford, said in a statement. “The CRTC refusal to inquire into the shocking sales practices of Canada’s major telecommunications and broadcasting companies says to consumers, ‘You’re…
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Rogers Employees Say Managers Turn A Blind Eye So Call Centre Workers Can Lie And Cheat Customers – Business – CBC News
Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don’t understand or need certain products or services. In emails and interviews with Go Public, dozens of Rogers workers say they’re under “extreme pressure” to hit sales targets or risk termination. Their claims come on the heels of Bell Canada workers revealing similar pressures to upsell customers, often at the expense of ethics. “You’re supposed to look at a customer’s account and…
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